Refund Policy

Here is Refund Policy for the Livezone OTT app:

1- Refund Policy .

At Livezone, we strive to provide our users with an exceptional viewing experience. However, we understand that sometimes our service may not meet your expectations. This Refund Policy outlines the circumstances under which we will provide refunds.

Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:

1. You have purchased a subscription or a one-time payment for access to our content.
2. You have not used or accessed our content for more than 30 minutes.
3. You are requesting a refund within 7 days of your purchase.

2- Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact our customer support team at helpdesk.livezone@gmail.com or through our live chat feature.
2. Provide your order number, email address, and a brief explanation for requesting a refund.
3. Our support team will review your request and process the refund within 3-5 business days.

Refund Amount
The refund amount will be the full amount you paid for the subscription or one-time payment, minus any applicable taxes or fees.

Ineligible for Refund
You will not be eligible for a refund in the following circumstances:

1. You have used or accessed our content for more than 30 minutes.
2. You have requested a refund after 7 days of your purchase.
3. You have violated our Terms of Service or Acceptable Use Policy.
4. You have been banned or suspended from our service.

Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Us
If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us:

Email: helpdesk.livezone@gmail.com

Live Chat: Available on our website and app

Thank you for choosing Livezone!